Accurate listings
Show the actual dress and disclose every material detail.
Clear, fair, and community-minded
Marketplace policies
What buyers, sellers, and families can expect when a dress changes closets.
Draft for business and legal review · Updated September 17, 2026Tracked shipping
Package carefully and ship within three business days.
Buyer Protection
Limited coverage for serious listing or delivery problems.
Guardian involvement
Minors participate with a parent or legal guardian.
Accounts, families & age requirements
Account information must be accurate and kept secure. Anyone under 18 must use Dress Social with the involvement and permission of a parent or legal guardian. The adult account holder is responsible for listings, purchases, payments, shipping, communications, and compliance with these policies.
Listing standards
Sellers must use clear, current photos of the actual dress and accurately identify the brand, labeled size, measurements, color, fabric, alterations, and condition. Every stain, pull, missing embellishment, repair, hem change, or other material flaw must be photographed and described. Stock photos may supplement—but never replace—photos of the actual item.
Condition guide
New with tags means unworn with original tags attached. Like new means worn only briefly with no visible flaws. Excellent means minimal signs of wear. Very good means light, disclosed wear that does not affect use. Good means visible wear or flaws that are clearly shown and reflected in the price. Undisclosed damage may qualify for Buyer Protection.
Authenticity & prohibited items
Counterfeit, stolen, recalled, unsafe, or unlawfully obtained items are prohibited. Sellers may be asked for receipts, serial details, labels, or other proof of authenticity. Dress Social may remove a listing, delay a transaction, restrict an account, or cooperate with lawful requests when fraud or safety concerns arise.
Payments & off-platform activity
Purchases and seller payouts must remain on the approved Dress Social payment flow once enabled. Requests for payment by cash app, wire, gift card, direct message, or another off-platform method are prohibited and are not covered by marketplace protections.
Shipping & delivery
Sellers should ship within three business days using trackable service and package dresses securely. Buyers are responsible for providing a complete delivery address. An order may be cancelled and refunded if it is not shipped within the stated window. Lost or damaged shipments should be reported promptly so the carrier and transaction can be reviewed.
Final sale & Buyer Protection
Because each pre-loved dress is unique, purchases are final sale for fit, color preference, event cancellation, or change of mind. Limited Buyer Protection applies when an item is materially not as described, arrives with significant undisclosed damage, is counterfeit, is the wrong item, or is not delivered. Review the complete No Returns & Buyer Protection Policy before purchasing.
Read the complete policyCommunity conduct
Treat every community member with respect. Harassment, discrimination, fraud, manipulation, abusive language, pressure to transact off-platform, or misuse of another person’s information is prohibited. Dress Social may restrict or remove accounts that put the community at risk.
Privacy & communications
Dress Social should collect only the information needed to operate accounts, transactions, seller payouts, shipping, support, safety, and requested communications. Payment information should be handled by approved payment providers. A production privacy notice and cookie preference system must be in place before launch.