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Know before you buy

No returns &
Buyer Protection

Pre-loved dresses are one of a kind. All sales are final, with limited protection when something is materially wrong with the order.

Draft for business and legal review · Updated September 17, 2026

The short version

All sales are final.

Dress Social does not accept returns for fit, preference, change of mind, or event cancellation. This helps individual sellers participate confidently and reflects the unique nature of pre-loved inventory.

This policy does not limit any non-waivable rights or remedies required by applicable law. Cancelled or unshipped orders will be refunded when required by the transaction terms or law.

What Buyer Protection covers

Submit a claim when the order has a serious problem that could not reasonably have been understood from the listing.

  • The dress is materially different from the listing description or photos
  • Significant damage, staining, alteration, or missing details were not disclosed
  • The item is counterfeit or authenticity was materially misrepresented
  • You received the wrong item
  • Tracking shows the order was not delivered or the order was cancelled before shipment

What is not covered

These situations are part of purchasing unique pre-loved clothing and do not ordinarily qualify for a return.

  • The dress does not fit or measurements were not reviewed
  • You changed your mind or no longer need the dress
  • The color looks different because of lighting, screens, or minor photographic variation
  • The event was cancelled or another dress was selected
  • A flaw, alteration, or sign of wear was clearly disclosed before purchase
  • The concern is reported after the review window without a legally required exception

If there’s a problem

How to request a review

Do not wear, wash, alter, repair, or return the dress until support provides instructions.

01

Report within 72 hours

Contact Dress Social within 72 hours of the carrier’s delivery scan.

02

Keep everything

Save the dress, tags, packaging, label, and all shipment materials.

03

Share clear evidence

Provide the order number and photos showing the entire dress and specific issue.

After review: If approved, Dress Social will provide return instructions. The item must be returned in the same condition received and within the stated deadline. A refund is issued after the return is received and verified. Original or return shipping treatment will depend on the approved claim and applicable law.

Before checkout

How to shop with confidence

Check measurements. Compare the listing to a dress that fits, not just the size on the tag.

Review every photo. Zoom in on hems, bodices, closures, embellishments, and disclosed wear.

Ask before buying. Request additional measurements or details before completing the purchase.

Plan for alterations. Formalwear often requires tailoring, even when the labeled size is familiar.

Report an order issue Marketplace policies